• Supply Chain Management (SCM)
• Customer Relationship Management (CRM)
• Supplier Relationship Management (SRM)
• SAP NetWeaver
• Extended Warehouse Management (EWM)
• EHS Management (Environment, Health & Safety)
• Warehouse Management, Radio Frequency Identification (WM/RFID)

Customer Relationship Management (CRM)

More than ever, in today's challenging business environment, best-run companies are staying focused on their most valuable assets – their customers. Companies seek to retain their best customers and maximize the effectiveness of every customer interaction – whether it's sales, service, or marketing.

Unlike other CRM software, the SAP Customer Relationship Management (SAP CRM) application, part of the SAP Business Suite, not only helps you address your short-term imperatives – to reduce cost and increase your decision-making ability – but can also help your company achieve differentiated capabilities in order to compete effectively over the long term.

ZIETA's CRM implementation and CRM integration expertise helps customers extract maximum value from CRM investments and make the most of customer interactions and relationships. We can help you adopt appropriate industry-specific CRM best practices, which can be incorporated into custom-built applications, scalable packaged applications and hosted solutions.

• domain experience
• strong relationships with leading CRM solution vendors, including Siebel Systems, Oracle and SAP
• proven deployment and change management methodologies

• Evaluation and implementation
  We evaluate the business process with a fit-gap analysis and provide implementation expertise for a successful implementation of the module.
• Post Implementation
  • Maintenance
    We provide maintenance and support services after go live to address any issues faced on a day to day transaction basis.
  • Reporting
    We provide reporting tools, both standard and custom built, for easy reporting and evaluation of daily business processes.
  • Integration
    We integrate your system to any required legacy systems and third party tools, for efficient use of the ERP system and effective running of the business processes.
• Data Migration and Upgrade
  We provide data migration services to effectively transfer the existing data on the legacy system into SAP ERP system, including master data and the existing transactional data, to continue using the system effectively. Also, we provide upgrade services into the newer SAP releases, for support packs etc, for efficient use of the system and to be in sync with the latest technology.