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Oracle CRM Competency
Areas of Specialization
- Comprehensive end-to-end Service Offerings
- CRM Suite of Products viz; Sales and Marketing, Services, Customer Care, Customer Data Hub and Interaction Center Modules
- CRM Solution packages for Telecom, Banking and Chamber of Commerce and Dealer Management Systems for Automotive
- Pre-implementation Consulting
Focus Areas
- CRM Features and Enhancements in R12
- Customer Data Hub
- Integration solutions involving Oracle BPEL
- CRM Solution framework for Local Government
- Solution Architecting and CRM Consulting
- Vertical-based solution designs
The Approach
- Implementation of Oracle Portal and CRM modules 11.5.10, covering Tele Service, iReceivables and iSupport
- Building of Chamber of Commerce Solution on Oracle CRM Service modules
- Integration with customer’s existing Oracle applications
- Development of Interfaces with various bodies including the Economic Department, ePay Gateway, Customs, etc.
- Interfacing with third party systems such as Adobe for a printing solution, Right Fax, Document Management System for storing large data, etc.
Advantages
- An integrated solution interfaced with other government bodies such as Customs, Economic and Immigration Departments
- Enabled customers to pay online for services received
- Provision for printing of COO certificates on the web, with configurable security
- Single Sign On feature on Oracle Portal for users and customers to log into application
- Supports bilingual operations
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